Technical Support

Support

For HeartBridge / AI Pet Judge

If you need help with HeartBridge, please contact us using one of the methods below. We usually respond within 3-5 business days.

Contact

• Email: 402933963@qq.com
• In the app: open My > Help & Feedback

When Contacting Support

To help us investigate your issue efficiently, please include:

• Your device model and iOS version.
• The app version you are using.
• A clear description of the issue and the steps that led to it.
• Screenshots or screen recordings if they help explain the problem.
• For subscription issues, please do not send payment card information. Purchases are handled by Apple.

Subscription Help

Subscriptions are purchased and managed through Apple. If your membership does not appear after purchase, try using the app’s Restore Purchase feature first. To cancel or manage a subscription, open your Apple ID subscription settings on your device.

Account Deletion

If you want to delete your account, use the account deletion feature in the app where available, or contact us using the email above.